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What is a Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Receive relevant communications and updates from our organization
  • Share job opportunities with family and friends through Social Media or email

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Chief of Customer Service

  • Ho Chi Minh
  • Team Leader / Supervisor
  • Permanent
  • Bachelor
  • 3 - 5 Years
  • Negotiable
  • Customer Service
  • Unlimited

Job Description

  • Manage & arrange customer services staffs working schedule & provide the appropriate training all staffs.
  • Provide & answer customer’s inquires through telephone, email or face-to-face.
  • Monitor Mall operation; Co-ordinate with other departments & tenants to answer customer’s complaints, support & give them best shopping moments in Estella Place.
  • Plan & manage, revenue & expenditure of customer services counter.
  • Make report for: baby trolley, wheel-chair borrowing, traffic CRM
  • Control & manage selling of gift card; staff canteen, first aid room and complaint room
  • Control basic PA music system & announcement such as found-lost, opening/closing time…
  • Other tasks required by Head of Dept.

Job Requirement

  • Graduate from Hospitality/ Economics/Business Management is preferable
  • 3 - 5 years’ relevant work experience, hospitality industry is a plus
  • Good at  communication skills in English and Vietnamese
  • Possess Leadership, managerial & training skills.
  • Optimistic & constructive criticism mind is preferable
  • Sales / Customer services Orientation.
  • Be able to work as team player and indendently
  • Require for performing as work shift 

 

Thanks for joining our Talent Network,

By joining our Talent Network you have not officially applied to a position.

Please apply now to become candidates for vacancies or continue update resume.