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Customer Service Supervisor

Work Location Ho Chi Minh
Job Level Team Leader / Supervisor
Job Type Permanent
Qualification Bachelor
Experiences 3 - 5 Years
Salary Negotiable
Industry Customer Service
Deadline to Apply Unlimited
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Job Description

  • Manage & arrange customer services staffs working schedule & provide the appropriate training all staffs.
  • Provide & answer customer’s inquires through telephone, email or face-to-face.
  • Monitor Mall operation; Co-ordinate with other departments & tenants to answer customer’s complaints, support & give them best shopping moments in Estella Place.
  • Plan & manage, revenue & expenditure of customer services counter.
  • Make report for: baby trolley, wheel-chair borrowing, traffic CRM
  • Control & manage selling of gift card; staff canteen, first aid room and complaint room
  • Control basic PA music system & announcement such as found-lost, opening/closing time…
  • Other tasks required by Head of Dept.

Job Requirement

  • Graduate from Hospitality/ Economics/Business Management is preferable
  • 3 - 5 years’ relevant work experience, hospitality industry is a plus
  • Good at  communication skills in English and Vietnamese
  • Possess Leadership, managerial & training skills.
  • Optimistic & constructive criticism mind is preferable
  • Sales / Customer services Orientation.
  • Be able to work as team player and indendently
  • Require for performing as work shift 

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