Tenant Manager
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Ho Chi Minh
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Manager
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Permanent
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Bachelor
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5 - 7 Years
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Negotiable
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Interior / Exterior, Other, Real Estate
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Unlimited
Job Description
- Manage and provide guidance all the work of tenant management duties to staff.
- Build strong and supportive relationships with tenants and be responsible for managing a portfolio of tenants during their tenancy.
- Dissemination of information to the tenants on all operational matters.
- Monitor, measure to ensure tenants’ compliance to specified standards to ensure their operation within guidelines of their signed lease agreement, regulations and the Tenant Handbook obligations.
- Manage, supervise and coordinate with tenants in handling complaints from shoppers in regards to tenants’ products and services.
- Conduct, evaluate the shopper surveys in coordination with tenants, A&P team to improve customer satisfactions.
- Coordination with finance team for the support on debt management.
- Coordinate with A&P team in the optimization of retailer performance through effective marketing campaigns that deliver growth in footfall, sales revenue and loyalty member.
- Manage, organize monthly meeting with store managers for operation matters, rules and regulations, marketing, …
- Assist in other tasks assigned by Centre Manager.
Job Requirement
- Minimum 02 years of relevant experience in a similar position
- Knowledge of tenancy related issues in shopping malls
- Retail experience / knowledge/ understanding
- Possess strong communication skills, Ability to build positive relationships with retailers, commercial operators and brands
- Experience in shopping mall operation or retail property management environment is a plus